Frequently Asked Questions

About DipDiya

What is DipDiya?

DipDiya is an online retail brand specialising in sarees and traditional Bengali ethnic wear. We bring together Bengali handloom traditions, craftsmanship, and contemporary styles for customers across India.

Where is DipDiya based?

DipDiya is based in West Bengal, India, with a focus on traditional Bengali sarees and handloom craftsmanship.

What types of sarees do you offer?

Our collections include Bengali Tant Sarees, Jamdani Sarees, Handloom Sarees, Kantha Stitch Sarees, and other traditional and contemporary sarees.

Products

Are DipDiya sarees handloom?

Many of our collections feature handloom and artisan-crafted sarees. Product descriptions provide the relevant details for each individual saree.

Will the saree look exactly like the product image?

We make every effort to photograph and display our products accurately. However, slight differences in colour may occur due to lighting, photography, and individual screen settings. Handloom and handcrafted sarees may also have natural variations in texture, weave, colour, and design.

Are variations in handloom sarees considered defects?

Minor variations in texture, weave, colour, motifs, or design can be natural characteristics of handloom and handcrafted products. Such variations are part of the individuality and craftsmanship of these sarees and should not necessarily be considered defects.

How do I find the right saree for an occasion?

You can browse our collections based on saree type, design, fabric, or style. Our collections include sarees suitable for festivals, weddings, celebrations, cultural occasions, and everyday ethnic wear.

Orders

How can I place an order?

Browse the products on dipdiya.in, select your preferred saree, choose any available options, add the product to your cart, and proceed to checkout. Enter your delivery details, select a payment method, and place your order.

How will I know if my order has been placed successfully?

After placing your order, you may receive an order confirmation through email, SMS, WhatsApp, or another available communication method.

Can I change or cancel my order after placing it?

Order cancellation or modification depends on the status of your order. Please contact DipDiya customer support as soon as possible if you need to cancel or modify an order. Cancellation requests are subject to our applicable cancellation policy.

What happens if the product I ordered becomes unavailable?

Although we make reasonable efforts to maintain accurate stock information, a product may occasionally become unavailable. If we are unable to fulfil an order after payment has been received, the applicable amount will be refunded through the appropriate payment method.

Payment

What payment methods are available?

Depending on availability at checkout, DipDiya may offer credit cards, debit cards, UPI, net banking, digital wallets, Cash on Delivery, and other payment methods.

Is online payment secure?

Payments may be processed through third-party payment service providers. Payment information is handled according to the applicable payment provider's security and privacy practices.

Do you offer Cash on Delivery?

Cash on Delivery may be available for eligible products and delivery locations. Availability will be shown during checkout where applicable.

Shipping & Delivery

Do you ship across India?

Yes. DipDiya ships orders to eligible and serviceable locations within India.

How long does delivery take?

Delivery timelines may vary depending on your location, courier service, public holidays, festivals, peak sale periods, and other operational circumstances. The estimated delivery information available during the ordering process should be used as a guide.

How can I track my order?

Once your order has been shipped, tracking information may be provided through the available communication method. You can use the tracking details to follow the progress of your shipment.

What happens if my delivery is delayed?

Delivery timelines are estimates and may occasionally be affected by courier delays, weather conditions, holidays, operational disruptions, or circumstances beyond our control. If your order appears to be significantly delayed, please contact our customer support team.

What should I do if I receive a damaged or incorrect product?

Please contact DipDiya customer support as soon as possible after receiving your order and provide the required order details and supporting information. The request will be reviewed according to our applicable return and refund policy.

Returns, Exchanges & Refunds

Can I return or exchange a saree?

Returns and exchanges are subject to the applicable Return/Exchange Policy and the eligibility conditions specified there. Please review the policy before placing an order.

How do I request a return or refund?

Contact DipDiya customer support with your order details and the reason for your request. Your request will be reviewed according to the applicable return and refund policy.

How long does a refund take?

Once a refund is approved and processed, the time taken for the amount to reflect in your account may depend on the payment method and the relevant payment service provider or bank.

Customer Support

How can I contact DipDiya?

You can contact us using the following details:

Email: dipdiya.support@gmail.com

Phone: 7450002030

Business Address: 172 Shyamashree Pally, Naihati, North 24 Parganas, 743165, West Bengal, India

Where can I read your policies?

You can find our Privacy Policy, Terms & Conditions, Shipping Policy, and Return/Refund Policy on the relevant pages of dipdiya.in.

How can I stay updated about new collections and offers?

You can follow DipDiya's available communication channels and promotional updates to stay informed about new collections, seasonal offers, discounts, and other updates.