Terms and Conditions

Welcome to DipDiya. These Terms & Conditions govern your access to and use of dipdiya.in, including browsing our website, creating an account, placing orders and purchasing products from DipDiya. By accessing or using our website, you acknowledge that you have read, understood and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

1. About DipDiya

DipDiya is an online retail brand offering sarees and other fashion and lifestyle products through dipdiya.in. In these Terms & Conditions, "DipDiya," "we," "us," and "our" refer to DipDiya, while "you," "your," and "customer" refer to the person accessing or purchasing from our website.

2. Use of Our Website

You agree to use dipdiya.in only for lawful purposes.

You must not:

  • Use the website for any unlawful or fraudulent activity.
  • Attempt to gain unauthorised access to our website or systems.
  • Interfere with the security or operation of the website.
  • Copy, reproduce or commercially exploit our website content without permission.
  • Submit false, misleading or fraudulent information.
  • Use another person's account or personal information without authorisation.

We reserve the right to restrict or terminate access to our website where reasonably necessary to protect our business, customers or website.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, colours, sizes, materials and other information displayed on our website are accurate.

However, slight differences may occur due to:

  • Screen and device settings
  • Photography and lighting conditions
  • Natural variations in fabric
  • Handloom or handcrafted production
  • Printing or dyeing variations
  • Batch-to-batch differences

For products that are handmade, handloom or artisan-crafted, minor variations in texture, weave, colour or design may be a natural characteristic of the product and should not necessarily be considered a defect.

4. Product Availability

All products displayed on dipdiya.in are subject to availability.

We reserve the right to:

  • Limit quantities available for purchase.
  • Discontinue products.
  • Modify product specifications.
  • Correct product information or pricing errors.
  • Cancel an order where a product is unavailable or cannot reasonably be fulfilled.

If we cancel an order after payment has been received, the applicable amount will be refunded through the appropriate payment method.

5. Prices and Taxes

Product prices displayed on the website are stated in Indian Rupees (INR).

Prices may change from time to time without prior notice. Any applicable taxes, shipping charges or other charges will be displayed during the ordering process where applicable. In the event of an accidental pricing or listing error, DipDiya reserves the right to correct the error and, where appropriate, cancel the affected order with a refund of any amount already paid.

6. Orders

When you place an order through dipdiya.in, you are making a request to purchase the selected products. After placing an order, you may receive an order confirmation by email, SMS, WhatsApp or other available communication method. An order is subject to acceptance and availability.

DipDiya reserves the right to cancel an order in circumstances including:

  • Product unavailability
  • Incorrect pricing or product information
  • Suspected fraudulent activity
  • Incorrect or incomplete customer information
  • Delivery restrictions
  • Technical or system errors
  • Other circumstances where fulfilment is not reasonably possible

If payment has already been received for a cancelled order, the eligible amount will be refunded.

7. Payment

DipDiya may offer payment methods such as:

  • Credit cards
  • Debit cards
  • UPI
  • Net banking
  • Wallets
  • Cash on Delivery, where available
  • Other payment methods displayed at checkout

Payments may be processed through third-party payment service providers.

DipDiya does not control the independent operation, availability or policies of third-party payment providers.

8. Shipping and Delivery

Orders are shipped to eligible serviceable locations within India.

Delivery timelines are estimates and may vary depending on:

  • Delivery location
  • Courier service
  • Weather conditions
  • Public holidays
  • Festivals and peak sale periods
  • Operational disruptions
  • Unforeseen circumstances

Please refer to our Shipping Policy for further information.

9. Cancellation, Return and Refund

Cancellation, return, exchange and refund requests are subject to the applicable Cancellation & Refund Policy and Return/Exchange Policy published on our website.

Customers are encouraged to review these policies before placing an order.

10. Intellectual Property

All content appearing on dipdiya.in, including but not limited to:

  • Brand name
  • Logo
  • Product photographs
  • Product descriptions
  • Text
  • Graphics
  • Website design
  • Banners
  • Videos
  • Illustrations
  • Other original content

is owned by or licensed to DipDiya unless otherwise stated. You may not reproduce, copy, modify, distribute, publish or commercially use our content without prior written permission.

11. Customer Reviews and User Content

If you submit a product review, photograph, feedback, comment or other content to DipDiya, you confirm that:

  • The content is genuine and relates to your experience.
  • You have the right to submit the content.
  • The content does not violate another person's rights.
  • The content is not unlawful, abusive, misleading or defamatory.

DipDiya may moderate or remove content that violates these requirements or applicable law.

12. Third-Party Links and Services

Our website may contain links to third-party websites or services.

These links are provided for convenience. DipDiya is not responsible for the content, availability, security or privacy practices of third-party websites. Your use of third-party services is subject to their respective terms and policies.

13. Website Availability

We make reasonable efforts to keep dipdiya.in available and functioning properly.

However, we do not guarantee that the website will always be:

  • Available without interruption
  • Free from errors
  • Free from technical problems
  • Free from viruses or other harmful components

Temporary interruption may occur due to maintenance, technical problems, security issues or circumstances beyond our reasonable control.

14. Limitation of Liability

To the extent permitted by applicable law, DipDiya shall not be responsible for losses arising from circumstances beyond our reasonable control, including courier delays, network failures, technical interruptions, natural events or third-party service failures. Nothing in these Terms & Conditions is intended to exclude or limit any consumer rights or liability that cannot lawfully be excluded or limited under applicable law.

15. Privacy

Your use of dipdiya.in is also governed by our Privacy Policy, which explains how we collect, use and protect personal information.

16. Changes to These Terms

DipDiya may update these Terms & Conditions from time to time. Any updated version will be published on dipdiya.in with the revised effective date. Your continued use of the website after an updated version is published constitutes acceptance of the revised terms, subject to applicable law.

17. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India.

Any dispute shall be subject to the jurisdiction of the courts and appropriate consumer dispute mechanisms having jurisdiction under applicable law. Nothing in these Terms & Conditions restricts any consumer right or remedy available under applicable consumer protection law. The Consumer Protection Act, 2019 provides consumer redress mechanisms through District, State and National Consumer Commissions.

18. Contact Us

Brand: DipDiya

Website: dipdiya.in

Email: dipdiya.support@gmail.com

Phone: 7450002030

Business Address: 172 Shyamashree Pally, Naihati, North 24 Parganas, 743165, West Bengal, India