Privacy Policy

Welcome to DipDiya. We respect your privacy and are committed to protecting the personal information you share with us when you use our website, dipdiya.in. This Privacy Policy explains what information we collect, how we use it, when we may share it, and the measures we take to protect your information when you browse our website, create an account, contact us, or place an order. By accessing or using dipdiya.in, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described in it, subject to applicable law.

1. About DipDiya

DipDiya is an online shopping brand offering sarees and other fashion and lifestyle products through its website, dipdiya.in. Throughout this Privacy Policy, the terms "DipDiya," "we," "us," and "our" refer to DipDiya, while "you" and "your" refer to visitors, customers, and users of our website.

2. Information We Collect

When you browse our website, create an account, place an order, contact us, submit a review, or otherwise interact with DipDiya, we may collect information that is reasonably necessary to provide our services and operate our business.

Personal Information

Depending on how you use our website, we may collect information such as your full name, mobile or telephone number, email address, billing address, shipping or delivery address, city, state, PIN code, order and purchase details, payment-related information, account or login information where applicable, customer support communications, product reviews, feedback, and other information you voluntarily provide to us.

We collect and use this information primarily to provide our products and services, process your orders, communicate with you, and improve your experience with DipDiya.

Automatically Collected Information

When you visit dipdiya.in, certain technical and usage information may be collected automatically. This may include your IP address, browser type, device type, operating system, pages visited, website usage information, date and time of visits, and referring website or source.

This information helps us understand how visitors use our website, monitor website performance, identify technical issues, improve functionality, and enhance the overall shopping experience.

3. How We Use Your Information

DipDiya may use the information we collect for legitimate business and service purposes, including processing and fulfilling orders, confirming and delivering purchases, providing customer support, communicating with you about orders, processing payments and refunds, managing accounts where applicable, responding to enquiries and requests, improving our website and products, personalising your shopping experience, sending important service-related notifications, informing you about new products and promotional offers where permitted, preventing fraudulent or unauthorised activity, maintaining website security, analysing website performance and visitor behaviour, and complying with applicable laws and legal requirements.

We do not use your personal information for purposes unrelated to our business or services without an appropriate legal basis or your consent where required by applicable law.

4. Payment Information

Payments made through dipdiya.in may be processed through third-party payment gateway providers. DipDiya may receive limited payment-related information that is necessary to confirm, process, and manage your transaction. Complete debit card, credit card, banking, or other sensitive payment credentials are generally processed directly by the applicable payment service provider.

We do not intentionally store complete card numbers, CVV numbers, or other sensitive payment credentials on our website unless specifically required and permitted under applicable law.

Payment service providers may have their own privacy and security policies governing the information they process. We recommend reviewing the applicable payment provider's privacy policy before completing a transaction.

5. Sharing of Information

DipDiya does not sell or rent your personal information to third parties. However, we may share information with trusted service providers and other parties where reasonably necessary to operate our business, provide our services, fulfil your orders, process payments, maintain our website, or comply with legal obligations.

Delivery and Courier Partners

To successfully deliver your order, we may share necessary information with courier, logistics, and delivery partners. This may include your name, mobile number, delivery address, PIN code, and relevant order details.

Payment Service Providers

Necessary transaction and payment-related information may be shared with payment gateway and payment service providers to process and verify your payments securely.

Technology and Service Providers

We may use third-party providers for services such as website hosting, website maintenance, analytics, communication, security, customer support, and other technical or operational services. Such providers may process personal information only to the extent reasonably necessary to provide their services to us and subject to applicable obligations.

Legal and Government Authorities

We may disclose personal information when required by applicable law, court order, government authority, legal process, or where reasonably necessary to protect our legal rights, customers, website, property, or business.

6. Cookies and Similar Technologies

dipdiya.in may use cookies and similar technologies to improve your browsing and shopping experience. Cookies may help us remember your preferences, maintain your shopping cart, understand how visitors use our website, improve website functionality, analyse website performance, provide relevant content or marketing where applicable, and maintain website security.

You can change your browser settings to block or delete cookies. However, disabling certain cookies may affect some features or functionality of the website, including parts of the shopping experience.

7. Marketing Communications

If you provide your contact information and opt to receive promotional communications, DipDiya may send you information about new products, special offers, discounts, seasonal collections, festival promotions, and other DipDiya updates.

You may opt out of promotional communications by using the unsubscribe option provided in applicable communications or by contacting us directly.

Please note that transactional and service-related communications, including order confirmations, payment notifications, shipping updates, delivery information, and important account notifications, may still be sent when necessary to fulfil your order or provide our services.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration, disclosure, or loss.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, complete transactions, maintain appropriate business and transaction records, resolve disputes, prevent fraud and misuse, and comply with applicable legal, tax, accounting, and regulatory requirements.

When personal information is no longer reasonably required, we may securely delete or anonymise it, subject to applicable legal and legitimate business requirements.

10. Children's Privacy

Our website is intended for a general audience and is not specifically directed toward children.

DipDiya does not knowingly request or intentionally collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us using the contact details provided below so that we can take appropriate steps.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, payment services, social media platforms, marketplaces, or other external services.

If you access a third-party link, you will be directed to that third party's website or service. DipDiya is not responsible for the privacy practices, content, security, or policies of third-party websites and services.

We recommend reviewing the privacy policy of any third-party website or service before providing your personal information.

12. Your Privacy Rights

Depending on applicable law, you may have certain rights regarding your personal information, including the right to request access to certain personal information we hold about you, request correction of inaccurate or incomplete information, request deletion of personal information where legally applicable, withdraw consent where processing is based on consent, request information regarding how your personal information is being used, and raise a concern or grievance regarding the handling of your personal information.

To exercise any applicable privacy rights, you may contact us using the details provided in the Contact Us section of this Privacy Policy.

We may need to verify your identity before processing certain requests in order to protect your account and personal information.

13. Accuracy of Your Information

You are responsible for ensuring that the information you provide to DipDiya is accurate, complete, and up to date.

If you discover that information associated with your account or order is incorrect, please contact us so that we can assist you in updating or correcting it where reasonably possible.

14. Changes to This Privacy Policy

DipDiya may update or modify this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable laws.

When we make changes, the updated Privacy Policy will be published on dipdiya.in along with a revised Effective Date. We encourage you to review this page periodically to remain informed about how we collect, use, and protect your information.

15. Contact Us

If you have any questions, concerns, privacy requests, or complaints regarding this Privacy Policy or the handling of your personal information, you may contact DipDiya using the details below.

Brand: DipDiya

Website: dipdiya.in

Email: dipdiya.support@gmail.com

Phone: 7450002030

Business Address: 172 Shyamashree Pally, Naihati, North 24 Parganas, 743165, West Bengal, India

Privacy and Grievance Contact

For privacy-related concerns, requests, or grievances, please contact us using the details above. We will make reasonable efforts to review and respond to your request within the applicable time period.

16. Consent

By using dipdiya.in, creating an account, submitting your information, or placing an order, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described in this policy, subject to applicable law.