Shipping Policy

At DipDiya, we aim to deliver your order safely and within the estimated delivery period displayed during checkout. This Shipping Policy explains our delivery process, estimated timelines and important delivery conditions.

1. Shipping Locations

DipDiya currently offers delivery to serviceable locations within India. Availability of delivery may depend on the PIN code and courier serviceability. If a particular PIN code is not serviceable, we may be unable to deliver the order to that location.

2. Order Processing

After receiving your order and successful payment confirmation, we begin processing your order.

Orders are normally dispatched within [1–3 business days], unless a different processing period is mentioned on the product page or at checkout.

Orders placed during:

  • Festivals
  • Major sale periods
  • Weekends
  • Public holidays
  • Special promotional campaigns

may require additional processing time.

3. Delivery Time

After dispatch, delivery generally takes approximately [3–7 business days], depending on the destination and courier service. The estimated delivery date shown during checkout or provided after dispatch is an estimate and not an absolute guarantee. Remote areas, difficult-to-service locations and certain PIN codes may require additional time.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase. DipDiya may occasionally offer free shipping or promotional shipping offers subject to the applicable terms.

5. Tracking Your Order

Once your order has been dispatched, we may provide tracking information through email, SMS, WhatsApp or other available communication methods. You may use the tracking information to monitor the status of your shipment. Tracking information is provided by the applicable courier/logistics partner and may occasionally take time to update.

6. Delivery Attempts

Our courier partner may make multiple delivery attempts depending on its operational policy.

Please ensure that:

  • Your delivery address is correct.
  • Your phone number is active.
  • Someone is available to receive the parcel where necessary.
  • You cooperate with the courier for delivery verification, if applicable.

If an order is returned to us because of an incorrect address, incomplete address, repeated failed delivery attempts or refusal to accept the parcel, additional shipping or re-dispatch charges may apply where legally and reasonably applicable.

7. Damaged or Tampered Package

At the time of delivery, customers are encouraged to check the outer package.

If the package appears seriously damaged, opened or tampered with, please:

  1. Inform the delivery person where possible.
  2. Take photographs or video of the package.
  3. Contact DipDiya customer support as soon as possible.
  4. Keep the original packaging until the issue is resolved.

For product damage or incorrect-product claims, please follow our Return/Exchange Policy.

8. Delayed Delivery

Occasionally, delivery may be delayed because of circumstances beyond our reasonable control, including:

  • Severe weather
  • Natural disasters
  • Transportation disruptions
  • Courier operational issues
  • Public holidays
  • Festivals
  • Strikes
  • Government restrictions
  • Incorrect address information
  • Other unforeseen circumstances

DipDiya will make reasonable efforts to assist customers in tracking delayed shipments.

9. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address.

Please carefully check your:

  • Name
  • House/Flat number
  • Street/locality
  • City
  • State
  • PIN code
  • Mobile number

If an order has not yet been dispatched, contact us immediately if you need to correct the delivery address. We will try to assist, but address changes cannot always be guaranteed.


10. Third-Party Shipping Providers

We use third-party courier and logistics providers to deliver orders to our customers. Depending on the delivery location, service availability, and other operational requirements, orders may be shipped through one or more courier partners.

Our shipping partners may include:

  • Delhivery
  • DTDC
  • Blue Dart
  • XpressBees
  • Ecom Express
  • India Post
  • Ekart
  • Other reliable courier and logistics service providers

The courier partner assigned to an order may vary depending on the delivery location and service availability.


11. Contact

For shipping-related questions:

Email: dipdiya.support@gmail.com

Phone: +917450002030