Return Policy

We want you to be happy with your DipDiya purchase. If you receive an eligible product that is damaged, defective, incorrect or otherwise qualifies under our return/exchange conditions, you may request a return or exchange according to this policy.

1. Return Window

Eligible products may be requested for return or exchange within 3 days from the date of delivery.

The return request must be submitted within the applicable period.

2. Products Eligible for Return or Exchange

A return or exchange may be considered where the customer receives:

  • A damaged product
  • A defective product
  • An incorrect product
  • A product different from the ordered item
  • A product with a significant manufacturing issue
  • An item that otherwise qualifies under the applicable return conditions

The product must be returned in its original condition.

3. Return Conditions

For a return or exchange to be accepted, the product should generally be:

  • Unused
  • Unwashed
  • Unworn
  • Unaltered
  • Free from stains, perfume, makeup or other marks
  • Returned with original tags, labels and packaging where applicable
  • Accompanied by the required order information/invoice

Products showing signs of use, washing, alteration or customer-caused damage may not qualify for return or exchange.

4. Saree-Specific Conditions

Sarees may have natural characteristics resulting from their fabric, weaving, printing, dyeing or handcrafted production.

Minor variations in:

  • Colour
  • Texture
  • Weave
  • Thread
  • Motif placement
  • Border alignment

may occur and may not necessarily constitute a manufacturing defect.

For handloom or handcrafted products, such variations can be a natural characteristic of the product.

However, if you believe the product has a genuine defect or is materially different from what was ordered, please contact us with photographs/video so that we can review the issue.

5. Products That May Not Be Eligible for Return

The following may be excluded from return/exchange where applicable:

  • Customised products
  • Made-to-order products
  • Products altered at the customer's request
  • Products damaged after delivery due to customer handling
  • Used, washed or worn products
  • Products without required original tags/packaging
  • Products returned after the applicable return period
  • Products specifically marked as "Non-Returnable" on the product page

Any product-specific return restriction should be clearly displayed before purchase.

6. How to Request a Return or Exchange

To request a return/exchange:

  1. Contact DipDiya within the applicable return period.
  2. Provide your order number.
  3. Provide details of the issue.
  4. Provide photographs or video where requested.
  5. Follow the return instructions provided by our customer support team.
  6. Pack the product securely.
  7. Keep the return shipment/tracking details until the case is resolved.

DipDiya may request additional information or photographs to assess the condition of the product.

7. Damaged or Incorrect Product

If you receive a damaged or incorrect product, please contact us as soon as possible after delivery.

We recommend taking photographs/video of:

  • Outer packaging
  • Shipping label
  • Product
  • Product tags
  • Visible damage or defect

This information may help us investigate the issue with our fulfilment and courier partners.

8. Quality Inspection

Returned products may be inspected after they reach us.

The inspection may verify:

  • Product condition
  • Tags and packaging
  • Signs of use or washing
  • Damage
  • Manufacturing defects
  • Whether the returned item matches the original order

Approval of a return or refund is subject to the applicable conditions.

9. Exchange

Where exchange is available, DipDiya may offer a replacement of the same product, subject to availability.

If the requested replacement is unavailable, we may offer another appropriate resolution, such as a refund where applicable.

10. Return Shipping

For an approved return due to a wrong, defective or damaged product attributable to DipDiya, we will make reasonable arrangements for the return shipment where applicable.

For returns requested for other eligible reasons, return shipping may be chargeable

11. Refund After Return

Once the returned product reaches us and passes the applicable inspection, an eligible refund will be processed.

Refunds are generally issued to the original payment method, subject to the payment provider's processing procedures.

For COD orders, an alternative refund method may be requested.

12. Exchange Shipping

Where an exchange is approved, the replacement product will be shipped subject to product availability and serviceability.

Delivery time for the replacement may vary depending on location and courier operations.

13. Return Pickup

Where return pickup is available, DipDiya or its logistics partner may arrange pickup from the delivery address.

Pickup availability depends on the courier's serviceability.

If pickup is unavailable, the customer may be provided with alternative return instructions.

14. Failed Return Pickup

If a scheduled return pickup fails because the customer is unavailable or the parcel is not ready, another attempt may be subject to courier availability.

Customers should ensure that the product is properly packed and ready for pickup.

15. Contact Us

For return or exchange assistance:

Brand: DipDiya

Website: dipdiya.in

Email: dipdiya.support@gmail.com

Phone: 7450002030

Business Address: 172 Shyamashree Pally, Naihati, North 24 Parganas, 743165, West Bengal, India